Privacy Policy

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Privacy Policy for Big Transport

Effective Date: 01.01.2025

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

Big Transport (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, mobile applications, or other services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, address, email address, phone number, driver’s license number, and employment information.
• Commercial Information: Details related to services requested or provided.
• Device Information: IP address, browser type, operating system, and usage data when you use our digital services.
• Geolocation Data: For fleet tracking, logistics, and driver monitoring, where applicable.
• Payment Information: If you use services requiring payment.

2. How We Use Your Information

We use collected data to:

• Operate and manage our transportation services.
• Communicate with clients, drivers, and partners.
• Ensure compliance with legal and safety standards.
• Improve our services and customer experience.
• Process payments and billing.
• Send important service updates or promotional materials (you can opt out at any time).

3. Sharing of Information

We may share your information with:

• Service Providers: For payment processing, dispatching, fleet management, etc.
• Government Authorities: To comply with legal obligations.
• Business Partners: When necessary to provide services you request.
• Third Parties: With your consent or as permitted by law.

We do not sell your personal information.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing communications.
• Limit certain data sharing practices.

To exercise these rights, contact us at the information below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze usage, and assist in marketing efforts. You can adjust your browser settings to refuse cookies.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them.

8. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Big Transport Inc

6700 S Brainard Ave #326

224-998-6337

safety@bigtransportusa.com

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Big Transport Inc, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries 

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your appointments/billing, etc.

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Big Transport Inc in the following ways 

• Verbally, during a conversation

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 224-998-6337

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and SMS Terms and Conditions pages.
• Message frequency may vary